Privacy Policy

Who we are

This is the Privacy Notice of Frocentric, we act as a data controller as defined in the new GDPR.

We take the protection of your data very seriously. If you have any questions or queries about this notice, the information we hold about you or any complaints please contact us.

If after contacting us you remain dissatisfied, you have the right to take your complaint directly to the Information Commissioner. Their contact details are listed below:

Postal Address: The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 01625 545 700
Data Protection Help Line: 01625 545 745
Notification Line: 01625 545 740
Email: [email protected]

What personal data we collect and why we collect it

We use your personal data for some or all of the following purposes as detailed below:

  • To enable us to meet all legal and statutory obligations.
  • To serve you better as a user.
  • To seek your views or comments.
  • To notify you of changes to our services and events.
  • To send you communications which you have requested and that may be of interest to you.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


How we use your data

We will comply with all legal obligations to keep personal data up to date; to store and destroy it securely; to not collect or retain excessive amounts of data; to keep personal data secure, and to protect personal data from loss, misuse, unauthorised access and disclosure and to ensure that appropriate technical measures are in place to protect personal data.

Legal basis for using your data

Most of our data is processed because it is necessary for our legitimate interests or the legitimate interests of a third party (such as another data controller). We will always take into account your interests, rights and freedoms.

Some of our processing is necessary for compliance with a legal obligation.

We may also process data if it is necessary for the performance of a contract with you, or to take steps to enter into a contract. An example of this would be processing your data in connection with a purchase you have made.

Where your information is used other than in accordance with one of these legal bases, we will first obtain your consent to that use.

Who we share your data with

Your personal data will be treated as strictly confidential. It will only be shared with third parties where it is necessary for the performance of our tasks or where you first give us your prior consent. It is likely that we will need to share your data with some or all of the following (but only where necessary):

Our agents, servants and contractors. For example, we may ask a commercial provider to send out newsletters on our behalf, or to maintain our database software.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

1. Your Right of Access

This right enables you to ask us for copies of your personal information, including any data you have provided to us. This right always applies, however there are some exemptions. For full details, please see the ICO’s guidance here.

2. Your Right to Rectification

This right enables you to ask us to rectify information you believe is incorrect as well as asking us to complete information you believe is incomplete. This right always applies; for full details, please see the ICO’s guidance here.

3. Your Right to Erasure

This right enables you to ask us to erase your personal information in certain circumstances. This does not include any data we are obliged to keep for administrative, legal, or security purposes. For full details please see the ICO’s guidance here.

4. Your Right to Restriction of Processing

This right enables you to ask us to restrict the processing of your information in certain circumstances. For full details please see the ICO’s guidance here.

5. Your Right to Object to Processing

This right enables you to object to the processing if we able to do so because the process is in our legitimate interest. For full details please see the ICO’s guidance here.

6. Your Right to Data Portability

This right enables you to ask that we transfer the information you have given us to another organisation or give it to you. This right only applies to consent based information. For full details please see the ICO’s guidance here.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

How we protect your data

What data breach procedures we have in place

What third parties we receive data from

What automated decision making and/or profiling we do with user data

Industry regulatory disclosure requirements

Further processing

If we wish to use your personal data for a new purpose, not covered by this Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.